Cookware Lifetime guarantees

We’ve designed our saucepans to be tough and reliable. That’s why all these John Lewis & Partners pan ranges come with a lifetime guarantee against faulty workmanship and materials for the pan body, handle, knobs, lids and fixings.

The guarantee does not apply to normal wear and tear, commercial use, misuse, if the product is dropped, stains, discolourations or scratches due to overheating and consequential damage. Please keep your receipt as proof of purchase.

Please note that in the case of a set of products, we will only replace the faulty item.

  • The Basics
  • The Pan (aluminium and stainless steel)
  • Classic Hard anodised
  • Tri-ply fusion5-ply
  • Thermacore

Find out how to take care of your cookware